GENERAL FAQS

  • Canine State of Mind farm is located in Jo Daviess County in northwest Illinois. A serene 60-acre landscape & home boasts a fully-equipped farm, private dog suites and two main outdoor areas with spacious expanses that give canines all the natural room they need to run, play and explore without being confined to a kennel for long periods of time.

  • 7-8 AM - Wake up, breakfast and first outside time of the day

    8-5 PM - Outside play time and inside nap time depending on the weather and the temperament and activity level of your dog.

    5-6 PM - Dinner

    6-10 PM - Play time or nap time.

    10-11 - Last call for the bathroom before bed

  • It really depends on the traffic and construction. The average time is about two and a half to three hours.

  • Changing a dog’s diet can upset their stomach so please bring food that your dog is currently eating. Frozen or pre-prepared food is okay. If for some reason your dog runs out of food during their stay at CSM, we have plenty of very healthy food options that we can use to tide them over until they go home. You will see this included on your receipt at the end of your canine’s stay.

  • A specific packing checklist is provided in your welcome email for each program as some of the suggestions can differ slightly, but tend to include:

    • Food and treats (with instructions)

    • Medication and supplements (with instructions)

    • Bedding (Optional)

    • Collar/Leash

    • Self Feeder Bowls (Optional and please label accordingly.)

  • Space is limited as we approach the holiday season, so booking earlier is better. Be aware that because of high demand, there is a surcharge for the following dates: Thanksgiving: November 15 - 30 and Christmas: December 20 - January 15, Labor Day Weekend , and the Fourth of July

THE FARM

  • Canine State of Mind offers and includes several transportation options within a well-oiled machine of pick-ups and drop-offs, so you can rest easy! We will do the transport for you.

  • We offer transportation services on Tuesdays and Thursdays only and ask that you make a window of a few hours available to offer flexibility for things like traffic, unexpected delays and logistical issues. We want to make this as seamless as possible, so we appreciate you working with us to offer more space in the process for the best experience possible.

  • We provide transportation meeting locations near the following areas:

    -Near Lincoln Park
    -Near O’Hare Airport
    -Near Stockton, Illinois

    (Actual address information is provided on the request form while booking. )

    **Any special/direct transportation needs can be accommodated for an additional fee.

    The cost of transportation is included in the boarding service price.

TRANSPORT

  • We don’t have a set policy, but take this on a case-by-case basis depending on your situation.

  • – Rabies

    – Distemper/Parvovirus

    Canine State of Mind advocates titer tests for your dog versus annual vaccinations. Please contact reservations@caninestateofmind.com if you would like more information.

  • We accept dogs that are intact or altered.

  • Space is limited as we approach the holiday season, so booking earlier is better. Be aware that because of high demand, there is a surcharge for the following dates: Thanksgiving: November 15 - 30 and Christmas: December 20 - January 15. March 20th - March 31st. ***These dates can vary.

BOARDING POLICIES

  • Thankfully this has never happened at CSM (even with the major outbreak of dog influenza that hit Chicago in spring 2015). In the instance that your dog becomes ill or injured, we contact the owner immediately and seek veterinary care from our wonderful local vet

  • We only use clear, natural, canine communication, energetics and products. There’s absolutely no use of gimmicks, force or abuse tactics when we work with our canines. No “torture devices” or collars that go against a dog’s nature or is considered unnatural in the name of canine education.

CANINE HEALTH

  • Card (through our app)

    Chase QuickPay

    Zelle

    Venmo

    PayPal (If using, a $15 PayPal fee is added to the total)

  • We have a Canine State of Mind app for all boarding members that you can use to easily make reservations, pay by card and update your dog profile. You can also email reservations@caninestateofmind.com or fill out the form on our Contact page.

BILLING SUPPORT

SERVICES FAQs

  • One by one as we go.

  • Yes! Please let us know if you’d like a copy.

  • Once the original package of three sessions has been completed, you can email us at reservations@caninestateofmind.com to book additional sessions without purchasing a full set.

  • Email us at reservations@caninestateofmind.com to cancel or reschedule any sessions with the awareness of our nonrefundable 24-hour cancellation policy outlined in the service waiver.

VIRTUAL PROGRAM

  • Both The Puppy Program and Adult Programs are only available on our farm to ensure consistency and effectiveness.

  • - Transportation to and from the farm for all residents located in the transport zone or an agreed upon meeting location if outside of it.

    - A feeding schedule based on the owner's preferences as well as the administration of medications as directed.

    - Direct communication and occasional updates from Sasha and the staff via email, text and voxer.

  • To give the best quality of everything to each one of our canines, we’re a very intimate program with limited spaces. We take on a maximum of 5 dogs/month.

EDUCATION PROGRAMS

  • We have a 5-night minimum for all of our canines.

  • No. This is purely a time for your dog to be in expert hands while you’re away. There is no educational component included in the Vacation Boarding Program, but we can upgrade your reservation for an additional fee from the Vacation Boarding Program to the Puppy or Adult Education Program if requested.

  • Please contact us for our pricing guide, but in general, we charge per night and per additional dog from the same household as well as for roundtrip transportation and surcharge for peak holiday stays. Food is not included in the cost, so please send them with the food they’ll need for their stay. Included is a feeding schedule based on the owner’s preferences as well as the administration of medication as directed. During the program, you’ll also have direct communication and occasional updates from Sasha and the staff via email, text and voxer.

  • To give the best quality of everything to each one of our canines, we take on a maximum of 15 dogs at a time.

VACATION STAYS

  • The module videos range in length from 3-20 minutes long without adding in the workbook material, journaling content and meditation time, so we’d recommend dedicating a combined hour every week to start and to see how that goes. You have access to the masterclass forever, so you can go as fast or as slow as you feel you have time for.

  • She’s transformed the lives of thousands of dogs over 25 years, so you’re in the absolute best hands. Read more about her story and The Inner Alpha Method™ here.

  • Yes! In an ideal world, everyone would take this course before introducing a dog into their life. It is the bedrock and foundation of the healthiest relationship you will have with your dog, so I applaud and encourage any effort to set yourself up well before you’re in damage control, course correction or de-conditioning.

  • Our Virtual Program is the perfect remedy for this. If you’re a new client, you can add our three-pack of one-on-one sessions to your masterclass at any time to get the most of Sasha’s expertise. For existing clients, please email us at reservations@caninestateofmind.com to book additional sessions. If you need any tech support or have issues logging into the course, please contact us at support@caninestateofmind.com.

  • Yes! You can make 3 separate payments of $500 over 3 months as a part of our 50% off launch offer.

  • The Embodied Alpha Masterclass is non-refundable from the time of purchase. If you’re unhappy with the course, you can submit your concerns, feedback and/or request by contacting us at support@caninestateofmind.com.

MASTERCLASS